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REFUND POLICY

Last updated: 24 September 2025

We craft in small batches; natural variations in colour, taste, or texture are normal and not defects.

Cancellations

Orders cannot be cancelled once shipped.

Damaged item

Email Karmitorigins@gmail.com within 3 days of delivery with:

  • Order number/invoice photo

  • Outer box + product photos (2–3 clear images)

  • Short unboxing/opening video
    After review, we’ll replace the affected item

Missing item

Notify us within 3 days with the above proofs. We’ll resend the missing item.

Spoilage

Report within 10 days with clear photos/video and batch/pack date. If confirmed, we’ll replace the item.

Response time: 24–48 business hours

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